Warranty and Exchange Units

All items are guaranteed for 12 months from the date of purchase. Should an item fail within the period through defective workmanship, or materials, it will be at our discretion to repair or replace the item. In all cases contact us in the first instance before trying to repair/replace at your own cost/time. Any attempt by a third party to repair faulty/damaged goods invalidates any warranty with ourselves unless sanctioned by us before hand.

Warranties are invalid if a failure is caused by miss-use, neglect, overheating, incorrect installation or if the part is adapted/modified/altered from its original design or intended use.

This guarantee expressly excludes any consequential loss or loss of profit, labour charges incurred, or damage caused by misuse, neglect, incorrect fitting, accident and abnormal wear and tear.

Glass and Radiators are sent at customer's own risk.

Any claims for damaged or missing items must be notified within 24 hours of delivery.

Please check all packaging carefully before signing for deliveries. If the packaging is damaged in any way then make a note of it when signing for delivery.

We cannot lodge a later claim with Couriers if you have signed for (accepted) goods that you later find were damaged in transit.

Returned goods may be subject to a 10% handling charge.

Exchange units

A system of exchange surcharges operates to allow us the continued use of the vehicle while replacing mechanical units.

Should an exchange unit not be fit for reconditioning (damaged, or worn beyond repair, etc) you may not receive the full deposit surcharge back.

Exchange returns must be  exactly the same specification as that of the reconditioned item.

Please do not disassemble mechanical items prior to returning them for surchage refund.

Please ensure you have removed all oils from any unit you are returning.

In any of the above cases a proportion of the surcharge is retained, or not refunded at all depending on the circumstances, but failure to return any unit at all means you will not get the refund, it may also mean that any guarantee is invalidated.

Atlas in the Woods